Contact support

How to

1. Open Settings > Data & Privacy > Legal & Policies. Document buttons open the Terms and Privacy Policy.
2. Under Legal Contact, tap Contact Us to write to help@lobbix.com. You can also type that address in your email app.
3. State your handle, screen, attempted action, expected result and what happened. Include device, system and app version.
4. If helpful, attach a cropped screenshot without others’ private information. Send and follow the conversation by email.

What to send for each case

• Gold or BixCoins purchase: store, date, order identification and app notice, with payment data hidden. Do not buy again merely to try unlocking the first purchase.
• Importing: source, file format, step and warnings. Start with a description; support can advise when a file is needed.
• Privacy: identify the specific right or data and whether you can access the account. Security: describe suspicious access and review sessions.
• Never send passwords, sign-in codes, complete card numbers or illegal material. Support should not need these details to guide troubleshooting.

If contacting support fails

• Configure an email account on your device or write through your usual service. If a message bounced, check the spelling help@lobbix.com.
• Check spam and reply in the same thread when adding information. There is no promise of immediate response or recovery of permanently erased content.
• To report a violation, use Report when accessible. Email can also receive context when the control is unavailable.