Fix problems watching Cuts

How to

1. If the video does not load, check your connection and reopen the original post.
2. If there is no sound, check the volume and whether the video itself has audio.
3. Use the timeline to replay a moment; expand the text to read the caption.
4. If the issue continues, send support the post link, device and app version.

When a video becomes unavailable

• A removed post or one with changed access may stop opening. A saved link does not guarantee access to content.
• When sharing to Instagram, check the prepared artwork. Stories sharing creates an image; it does not transfer the full video for playback.

Rules and what happens next

• Repeated taps do not speed loading. Check another video to distinguish connection failure from a removed or inaccessible file.
• Quality and preloading options are in Settings > Content > Content Performance. Data saving may change the experience.

Common problems

• Frozen screen: leave the viewer and reopen after checking connection. If it continues, restart the app and tell support device and version.
• Missing audio: check video sound, app controls and system volume. A video uploaded without an audio track cannot gain sound from the control.
• Comment or repost button missing: check whether it is an Ad-labeled advertisement. Use Hide ad or Report ad when applicable.
• Issue on one post: send its link and what failed. Do not share passwords, access codes or others’ private media to demonstrate the fault.