Import history and request your data

How to

1. Export your records from the source service and keep the files without changing names or contents.
2. Open Settings > Data & Privacy > Data importer. Check the handle that will receive the history.
3. Choose the source service and select files on your device. Wait for parsing and review the preview.
4. Check titles, dates, scores, lists and warnings. Resolve ambiguous matches and select what to import.
5. Confirm the import once and follow the result. Then check profile history and episodes in Catalog.

What importing changes

• The importer adds recognized records and fills missing information. Existing Lobbix+ records take priority; importing does not instruct the app to erase or replace your entire history.
• TV Time and Trakt use files, without giving Lobbix+ your passwords for those services. Ratings imported from these sources do not automatically create public Flow posts.
• Only data present in the file and compatible with Catalog titles is imported. A show recorded without enough episode information cannot reconstruct where you stopped.
• The preview lets you choose data groups. Check list and new-record options before confirming. Do not rely on importing to undo previous choices.
• Importing is available on Free and Gold, on iOS and Android. Imported history feeds statistics; it does not guarantee retroactive BixCoins rewards.

Fix failures and differences

• Rejected file: check source and format. Renaming a text file to ZIP or JSON does not make it a valid export. If you extracted a package, include all required files.
• Wrong or missing title: compare year and poster in the preview. Select the correct match or leave the item unimported to avoid assigning data to another work.
• The page closed: confirmed processing can continue. Return to the importer and check the result before starting another identical import.
• Different counts: check skipped items, duplicates, unidentified episodes and missing dates. Statistics can take some time to reflect processing.
• Not signed in: open the importer inside the app with the correct account. On the website, confirm your handle and use the code received in a Lobbix+ notification. Do not share that code.
• If the in-app screen fails, use Try again after checking your connection. When contacting support, state the source, step and notice; send personal files only when needed for assistance.

Import or request your data

• TV Time accepts the data export ZIP or extracted CSVs. Trakt accepts its ZIP package or JSON files. The importer also offers Letterboxd; IMDb should not be treated as an available source while shown as coming soon.
• To request access to or a copy of data Lobbix+ processes about you, open Settings > Data & Privacy > Legal & Policies > Contact Us and email help@lobbix.com. State the request you want to make and your handle.
• The app does not offer an active automatic download on this screen. Support may request identity verification to protect your records; never send your password.