Get and customize virtual pets

Pets are virtual animals that walk, rest and react in the apartment. The owner chooses name, sex and coat from offered options.

Where to find it: Your Loft > pets > purchase or pet details

How to

Check pets offered in your Loft and review the store purchase price.
If you choose to buy, confirm on the App Store or Google Play and wait for delivery.
Open pet details to review Name, Sex and Coat. Choose only offered options and use Done.
Double-tap the pet to pet it. In its details, check the count and available history.

Pets are virtual game goods obtained through real-money store purchases. They are not real animals and cannot be sold or transferred to another account.
Name and appearance can be seen during visits. The name must follow community rules without exposing personal data or offensive content.
Walking, sitting, sleeping and making sounds are pet behaviors. Petting has a recording interval; there is no guarantee that every tap increases the count.
Gold must be active for you to use your Loft and pets. When it ends, pets remain preserved with the apartment, without owner access until renewal.
If you delete your account, petting you did on other people’s pets remains in those pets’ history. Tapping your record no longer opens an available profile. Requests about this data can be sent through the privacy contact.

Pet does not react: check whether it is resting, whether details are open and whether you double-tapped. Do not automate petting records.
Purchase did not arrive: check the order and correct account before retrying. Contact support with order identification without complete payment details.
Cannot see another pet’s history: history with names and dates belongs to the owner; a visit does not unlock all host records.

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