How to sign in or recover your password

How to

1. Enter your email or sign-in identifier and password, or use a social provider already linked to the account.
2. Tap Sign in.
3. If you forgot your password, tap Forgot my password.
4. Enter the account email and submit the request.
5. Open the link sent to your email, create a new password and return to the app.

Rules and what happens next

• Use the method associated with the same account. Signing in with another email or provider may open signup or a different account without merging histories.
• Email reset changes the password for that access method. A social account may need its linked provider or a previously added password.
• Never give codes, recovery links or passwords to another person. Support can guide verification without asking for your password.

Common problems

• Email missing: check the used address, spam and correct account. Avoid repeated requests and use the latest link.
• Expired link: request another and finish the change before returning to the app. If you lost email access, tell support about the access problem.
• Reactivation opened: the account is paused or within a deletion recovery window. Read the notice and confirm only if returning.