On this page

Contact support

How to edit, delete, mute or mark a chat

Manage individual messages and your inbox.

Where to find it: Message or conversation › Actions menu

How to

  1. Swipe a message to reply or press and hold it to open available actions.
  2. Use quick reactions; a double tap adds or removes a heart.
  3. Copy text messages and edit your own messages when the option is available.
  4. Delete or cancel sending for everyone under the conditions shown by the app.
  5. In the inbox, search chats or open actions to mute, mark as unread or delete.
  6. Blocking the contact prevents new interactions.

Rules and what happens next

  • Editing and deleting for everyone apply to eligible own messages within a two-minute window. Text editing does not turn a photo or reference into another media item.
  • Deleting for everyone does not guarantee the person did not read or copy the message. Removing a chat from the inbox must not be treated as erasing every record and backup.
  • Muting changes that chat’s notices. Marking unread is for your organization and does not undo an already sent read receipt. Blocking is a different action.

Common problems

  • Edit missing: check authorship, text and time since sending. After the window, the same action is not guaranteed.
  • Chat returned: a new message or chat state may show it again. To stop contact, review Block rather than only removing it from the inbox.
Still need help?Contact support