How to pause, delete or reactivate your account

How to

1. Use Pause account to temporarily hide your profile and activity; sign in again to reactivate.
2. Use Delete Account to begin deletion; the profile is hidden immediately.
3. During the restoration window shown on screen, signing in lets you recover the account.
4. Once permanent deletion begins, restoration may no longer be available.
5. Read the dates and confirm only when you are sure.

Rules and what happens next

• Pausing keeps the account for returning. Deleting starts a process with a recovery window shown on screen; once permanent deletion starts, returning may be impossible.
• Signing into a paused or still-recoverable account opens reactivation confirmation. Complete Reactivate account to return; merely receiving a code does not complete reactivation.
• Deletion covers account-associated data, including your Loft, items, pets and BixCoins, under the Privacy Policy and legal retention exceptions. It does not assume immediate erasure of external copies or records that must be retained.
• Cancel Gold in the store if you do not want further charges. Pausing or deleting an account does not replace cancellation or guarantee a refund.
• If you delete your account, petting you did on other people’s pets remains in those pets’ history. Tapping your record no longer opens an available profile. Requests about this data can be sent through the privacy contact.

Common problems

• Cannot reactivate: check whether the screen says Deletion in progress. If recovery ended, support must not be treated as a guarantee of restoring history.
• Requested by mistake: try signing in with the same account’s method and immediately check the reactivation option and displayed date.
• Only want to take a break: consider Pause account and review Gold renewal separately. For a privacy request, use the legal contact.