How to request a refund

How to

1. Write to help@lobbix.com from your Account's email.
2. Include your @username, what you bought and the payment date. Do not send passwords or bank details.
3. If the request meets the rules, the amount goes back via Pix to the paying account and what the purchase delivered is removed from your Account.

Gold with Pix

• Within 7 days of the subscription's first payment, you can request a full refund. The subscription is canceled and Gold ends immediately.
• After 7 days, and for automatic renewals, there is no refund. You can cancel at any time, and Gold stays active until the end of the period already paid.

BixCoins, pets, elf and energy drinks

• A refund can be requested within 7 days of payment if the purchase has not been used: the pack's BixCoins still in your balance, the pet or elf not named yet and the energy drinks still in stock.
• Purchases already used are not refunded.

If the error was ours

• Paid and did not receive it, were charged twice or the credit did not arrive: the amount is always returned, with no deadline.
• When delivery fails, the refund is usually automatic. If it does not arrive, write to help@lobbix.com.

Bought in the app?

• Purchases made through the App Store or Google Play are refunded by Apple or Google, through a request in the store.